- Monday to Friday | 09:00 AM to 06:00 PM
This Refund & Cancellations Policy explains how cancellations, rescheduling, refunds, and non-attendance charges work for bookings made with Landlord Certifications.
Company / We / Us: Landlord Certifications.
Customer / You: The person or business that books a service.
Services: Property safety certification and inspection services, including Electrical Installation Condition Reports (EICR), Gas Safety Certificates (CP12), Energy Performance Certificates (EPC), Fire Risk Assessments, Portable Appliance Testing (PAT), Asbestos Surveys, and associated reporting or certification.
Booking: A confirmed appointment scheduled for an inspection or assessment.
Working Day: Monday to Friday, excluding UK public and bank holidays.
Your booking is considered confirmed once your payment has been received, unless otherwise agreed in writing.
If payment is not received, the booking may remain provisional and can be cancelled or rescheduled.
You may cancel your booking by contacting Landlord Certifications by telephone or email using the details provided in Section 9.
To avoid cancellation charges, cancellations must be made at least 24 hours before the scheduled appointment time.
If you cancel less than 24 hours before the scheduled appointment, an administration charge may apply.
You may request to reschedule your appointment by contacting our team.
If rescheduling is requested less than 24 hours before the scheduled appointment, an administration charge may apply.
All rescheduling requests are subject to appointment availability.
If our engineer or assessor attends the scheduled appointment but cannot complete the service due to circumstances beyond our control, an attendance or administration fee may apply.
Examples include:
Access to the property is unavailable.
An incorrect property address has been provided.
There is no gas or electricity supply, or access to the meter is unavailable where required.
The tenant, managing agent, or keyholder does not provide access as arranged.
A responsible adult is not present where required.
The inspection or assessment cannot be completed for reasons not caused by our engineer or assessor.
Customers are responsible for ensuring that suitable access arrangements are in place before the appointment.
Where a refund is due, Landlord Certifications will issue the refund to the original payment method wherever possible.
Refund processing times may vary depending on the relevant bank or payment provider.
Refunds may be offered where:
You cancel your appointment in accordance with Section 3.
We cancel your appointment and cannot provide a suitable alternative, as described in Section 7.
A duplicate payment has been made in error.
Refunds are not normally offered where:
The service cannot be completed due to non-attendance or lack of access, as described in Section 5.
Charges relate to attendance, administration, parking, congestion charges, or other applicable costs already incurred.
Any applicable statutory rights remain unaffected by this policy.
Landlord Certifications may occasionally need to reschedule an appointment due to circumstances outside our control, including:
Engineer or assessor availability.
Emergency appointments.
Severe weather conditions.
Unexpected access restrictions.
Other circumstances that prevent the scheduled service from taking place.
If this happens:
We will contact you to arrange an alternative appointment as soon as reasonably possible.
If a suitable alternative date or time cannot be agreed, you may request a refund of the amount paid for the booking, subject to any lawful and applicable deductions.
If an inspection or assessment identifies defects, hazards, or issues requiring remedial work, those works are not included in the original booking price unless expressly agreed.
Any required repairs, replacements, installations, or additional inspections will be quoted separately.
Additional work will only be included where agreed and confirmed.
A quotation for remedial work does not automatically form part of the original inspection or certification booking.
Customers should review and agree to the scope and cost of any additional work before proceeding.
To cancel an appointment, request rescheduling, or enquire about a refund, please contact Landlord Certifications using the following details:
Email: info@landlordcertifications.co.uk
Phone: 02033861854
Website: https://landlordcertifications.co.uk/
Contact Page: https://landlordcertifications.co.uk/contact-us/
When contacting us, please provide your booking reference (if available), property address, scheduled appointment date, and the reason for your request.
Our team will review your enquiry and advise you of the next steps under this policy.
Trading Name: Landlord Certifications
Email: info@landlordcertifications.co.uk
Telephone: 02033861854
Website: https://landlordcertifications.co.uk/
For formal notices or correspondence relating to this policy, please use the contact details above.
The company’s registered legal entity, company registration number, and registered office details should be confirmed and published where applicable.
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